[ONLY FOR K–YOUTH 2025 STUDENTS]

Open To: Front-end Development & Back-end Development

OJT Period: 3 June to 29 August

Objectives

• Provide day-to-day support to service recipients on learning & development initiatives and programs.

• Participate in process improvements, automation, and digitalization measures to offer best service delivery experience.

• Work collaboratively with others and deliver assigned tasks in a timely manner with service mindset.

Main Areas of Responsibilities and Key Activities

• Support the delivery of learning and development programs and administration i.e. delivering learning activities, liaising with external certification authorities/trainers, evaluating learning content and program effectiveness etc.

• Execute all learning & development administrations on learning records maintenance, government training subsidies, course progress monitoring and tracking, external training accreditations/ certifications, event management etc.

• Create and maintain training materials, documentation of processing procedures to assure current and accurate content

• Ensure data quality and data integrity for talent development initiatives and learning programs.

• Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.

• Perform research and information gathering on local or country centric talent market, regulatory requirements, etc.

• Manage enquiries in all platforms e.g., HR4U in a timely manner. Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant counterparts to ensure quality services are delivered from the hub. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.

• Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub.

• Support the implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.

• Works with moderate supervision within established procedures and practices.

• Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).