The Operations Assistant supports daily business operations with a focus on customer support and brand management. This includes assisting with brands onboarding, purchasing coordination, and resolving customer issues efficiently to ensure smooth operational workflows.

Customer Support

• Handle and respond to customer inquiries via WhatsApp, email, or other platforms

• Assist in processing orders, refunds, and returns

• Maintain customer satisfaction through timely and professional communication

Brand Management & Purchasing

• Assist in onboarding new brands, ensuring all required documents and product data are collected

• Coordinate with suppliers for stock availability and product updates

• Prepare purchase orders and track order status until delivery

• Support in product listing and updates on internal systems or websites

Operations Coordination

• Monitor system flows to ensure orders, inventory, and payments are accurate

• Assist in generating basic reports for internal tracking (e.g., purchase logs, issue resolution)

• Liaise with internal teams to ensure brand and customer requirements are fulfilled