[KYDP 2025 - Cohort 2 to 4] Operations Executive

[ONLY FOR K–YOUTH 2025 STUDENTS]

Operations Executive – HelixByte (Cerev CMMS & Cerev Service)

HelixByte is a rapidly growing software company building next-generation SaaS products that enhance operational efficiency and digital transformation across industries. We are the creators of two flagship platforms:

• Cerev CMMS: A powerful Computerized Maintenance Management System that helps organizations manage assets, automate maintenance schedules, and ensure operational uptime. (https://cerev.net)

• Cerev Service: A streamlined field service platform designed to optimize dispatching, task coordination, and real-time service reporting. (https://service.cerev.net)

As an Operations Executive, you will play a critical role in the deployment and lifecycle support of our SaaS solutions. You will act as a bridge between our clients and internal teams, ensuring successful project rollouts, delivering high-quality support, and maintaining long-term customer satisfaction.

What You’ll Do

Project Setup & Coordination

• Assist in setting up Cerev CMMS (https://cerev.net) and Cerev Service (https://service.cerev.net) for new

client projects, ensuring timely and accurate deployment.

• Coordinate implementation timelines with internal stakeholders and client representatives.

• Track and report weekly progress updates, risks, and milestones to project owners and clients.

Client Engagement & Support

• Act as the primary liaison during the implementation phase, addressing client inquiries and clarifying require-

ments.

• Provide on-site or virtual training sessions and onboarding support tailored to client needs.

• Maintain strong post-deployment relationships, ensuring active and effective usage of the software.

Documentation & Knowledge Enablement

• Contribute to the creation and maintenance of tutorials, FAQs, and documentation to support client onboard-

ing.

• Continuously improve internal SOPs to drive implementation efficiency and consistency.

Account Management & Feedback

• Monitor contract renewal timelines, ensuring timely renewals and identifying upsell opportunities.

• Conduct periodic check-ins with clients to assess satisfaction and gather product feedback.

Requirements

• Excellent organizational and coordination skills, with experience managing client-facing projects.

  • Strong communication and interpersonal skills, with a customer-first mindset.

  • Ability to explain software workflows in a simple and effective manner.

  • Comfortable with digital tools and capable of picking up new platforms quickly.

  Bonus if you have

• • Prior experience in SaaS implementation, customer success, or operations.

•  Familiarity with CMMS, facility management, or service industry workflows.

• Basic understanding of software lifecycle and agile development processes.

Why Join HelixByte

• Be part of a mission-driven team building impactful software.

• Play a vital role in scaling deployment and support operations across key industry players, including government institutions, factories, ports, and other major enterprises.

• Growth opportunities in a startup with a strong product and vision.

Explore Our Products

🌐 Cerev CMMS – https://cerev.net

🔧 Cerev Service – https://service.cerev.net