Job Responsibilities:

• Liaison between SDM and IT services delivery team for delivery of IT services to Business.

• Coordinate and facilitate regular review meeting / discussion sessions to drive for continuous improvements in customer satisfaction for IT services delivery and performance.

• Work with IT services delivery team to ensure standard service/support processes are adhered to.

• Coordinate, identify and frame ongoing policy, operation process, guidelines and practice issues within the IT service offering.

• Provide fast turn-around time on business opportunities & Service Proposals requested by customers.

• Assist in AR collection.

• Any other duties assigned from time to time.