Technical Delivery (CRM) Executive

Publicis GroupePublicis Groupe
Kuala Lumpur, Malaysia
Full Time
Hybrid
Others
7 days ago

[For K-Youth Post-Programme & MyMahir Train-And-Place Programme]


Open To: Digital Marketing

WHY YOU’LL LOVE THIS JOB

The CRM Account Executive will lead client engagement on CRM, day-to-day planning and execution of jobs, prepare pre and post campaign reports.

HERE’S WHAT YOU’LL DO (RESPONSIBILITIES)

• Develop, manage, measure and report performance of digital marketing campaigns, and assess against goals (ROI and KPIs).

• Building relationships beyond the day-to-day customer contact to ensure engagement across the organization.

• Conduct regular account reviews to ensure adoption and marketing maturity advancement.

• Bring intelligent product feedback and recommendations from customers back to the Product team.

HERE’S WHAT WE’RE LOOKING FOR (QUALIFICATIONS & REQUIREMENTS)

• 2+ years of account management/CRM experience from a high-tech company-ideally with Marketing Automation, CRM or related applications

• Ideally good knowledge and experience working in/dealing with customers

• Strong understanding of cross-channel marketing strategy, including mobile, social, email, web, and display marketing.

• Led projects from conception to closure, and have experience leveraging internal resources to get things done.

• Experience collaborating with individuals across an organization to drive a complex project to completion.

• Computer proficiency in Google Analytics, Excel, MS Word, and PowerPoint

COMPANY VALUES

TRUST

Trust is the cornerstone upon which we build our relationships. We hold ourselves to the highest standards of how a partner should behave. We treat our people and our clients with respect, transparency and honesty.

TALENT

This is first and foremost a people business. We are committed to ensuring Publicis Groupe a destination for the best talent in our industry. We value people as individuals, growing ourselves as we grow our client’s business.

TRANSFORMATION

True transformation comes when we stop managing change, and instead initiate change. We believe in our purpose to be the admired force for business transformation. We believe that focusing on performance and results has the power to transform client business.

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