Description

Responsibilities:

- Provide quality customer support and assistance through Voice and Digital channels for our customers

- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses

- Data entry and reporting of the tickets handled on a weekly and monthly basis

- Gather feedback from customers, observe operational issues report promptly to supervisor

- Constantly work towards improving customer experience

- Support other department campaigns when the need arises

Requirements

- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field

- At least 1 year of working experience in customer service, fresh graduates are welcome to apply

- Able to work in fast paced, high-intensity work environment

- High EQ and patience when handling tough cases

- Able to work on rotate shifts as needed (weekdays, weekends & public holiday) Malaysian citizen

- Creativity skills, and excellent verbal/written communication skills in both English and Malay languages

- Able to work under minimal supervision

- Familiar with F&B or posses coffee knowledge is a plus

- Preferably with strong computer navigation skills and PC knowledge