Description

Responsibilities:

• Taking detailed notes and liaising with the District Manager and other HQ departments.

• Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action.

• Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner.

• Managing daily operations such as providing support and guidance to all PIC within the locations assigned.

• Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.

• Check, follow up and ensure team member attendance is recorded.

• To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation.

• Ensuring that all Trainings are completed on time and follow up on the staff progress at the location.

• Participating in meetings and able to supervise the outlet schedule and operations.

• Ensure all outlets are compliant with operational standards, and company policies.

• Investigate, report, coach and take necessary actions towards misconduct issues that come across under their supervision.

• Be able to meet deadlines on preparing documents, reports and updating records.

• Ensuring the highest levels of customer service. Supporting your employees to enable them to be accountable for delivering good customer service.

• Review sales performance data of respective outlets and maximize sales opportunities by looking out for other business opportunities to ensure sales targets are met.

• To ensure cash handling at ZUS location is implemented following the company standards.

• Performs additional duties and responsibilities as required or requested.

*This programme is an Operation Career Path where you have to undergo a 6-month Management Trainee programme to polish and train you to become an Outlet Manager. Your salary will be revised after 6 months and will be offered the range of RM3000 - RM4000*

Requirements:

• Must possess at least a Degree in any disciplines (Fresh graduates are welcome)

• Computer literate with good command of both written and spoken English and Malay.

• Excellent interpersonal skills, time management, data analysis, detail-oriented and problem-solving skills.

• Strong leadership and coaching skills.

• Positive attitude and willingness to learn.

• Possess own transport and willing to travel.

• Willingness to work overtime and Public Holiday if required.

• Willingness to be relocated would be an added advantage.