[ONLY FOR K–YOUTH 2025 STUDENTS]

Open To: All Tracks & Pathways

OJT Period: 

[Cohort 2] - 2 July to 30 September

[Cohort 3] - 1 August to 31 October

[Cohort 4] - 2 September to 28 November

Resolution Specialist - Trainee (CX Team)
As a resolution specialist, you will manage customer communications and resolve complaints across various channels, including phone, email, walk-ins, social media, and more. You will ensure that issues are resolved effectively, meeting both customer expectations and service standards. The role offers an exciting opportunity to act as the voice of the brand

Job and Responsibilities:
1) Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
2) Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs
3) Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards
4) Lead or contribute to ad hoc customer experience (CX)-related projects as assigned by management, driving initiatives that improve the overall customer experience.