[ONLY FOR K–YOUTH 2025 STUDENTS]

Open To: All Tracks & Pathways

OJT Period: 

[Cohort 2] - 2 July to 30 September

[Cohort 3] - 1 August to 31 October

[Cohort 4] - 2 September to 28 November

Customer-focused Technical Support Representative to provide exceptional service and support to customer. The first point of contact for customers experiencing technical issues, guiding them through troubleshooting steps and ensuring timely resolution. To be able to communicate technical information clearly and patiently while maintaining a high standard of customer satisfaction.

Job and Responsibilities:

1) Frontline support role assisting customers via phone, chat, or email.

2) Handles product related enquiries and provide simple troubleshooting, log case and escalates complex issues.

3) Requires strong communication and empathy, with basic technical knowledge.

4) Focuses on guiding customers, solving usage problems, and delivering a positive customer experience.